Refund Policy

Cancellation & Refund

Cancellation Before Shipment : Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on info@crystalsiliguri.com or call us 0353-2526270 / 2520219 or WhatsApp us on +91 9064044998 In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request. Please note : Mode of refund may caused by this time frame, it is the bank’s policy that delays the refund timing and we vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours. If the Order is for any item which is eligible for Same Day Delivery category, no cancellation will be allowed after placing of the order. There is no cancellation of orders placed under the Virtual Product like Antivirus, Software’s, etc. Cancellation of Pre-order items will not accept in any conditions. DAMAGE OR breakage customers should take care while taking from courier partner & if customers fills that the products may be damaged or breakage then he should not take the delivery of products or can verify the products by opening the products before or in front of courier partners , Ones the customers has accepted the delivery of products then we are not responsible for any damage or breakage in any conditions. If order gets damage by the customers & confirm with courier partner as per our damage condition then we will settlement of the same. We do not accept product return after sale.